This will make everything much easier to proceed with. Instead of Microsoft, you need to contact customer service from the Xbox page after logging in with your profile. If you are unable to rectify your driver issue even now, you need to contact customer care.
An error message will pop u showing your USB accessory is not recognized.This is available on the Device Manager toolbar above.Now click on “Scan for hardware changes”.Click on the “Uninstall” button to confirm it.A new confirmation window will pop up now.Right-click, and then select “Uninstall”.Scroll to find the Xbox wireless controller driver.
Here’s how to uninstall and reinstall Xbox wireless controller driver to fix it: If you are still getting the error, then a quick uninstall and reinstall of the driver from your system will be sure to fix this error for good. If you have already updated your Windows OS, and the Xbox controller via a console, then the latest driver will be recognized by your PC. Once done, follow the on-screen steps to update your wireless controller. If by chance you don’t see the app on the Xbox, then you can get it from the Microsoft store for free.
Then open the “Accessories” app from “My Games & Apps”. You need to connect your Xbox wireless controller with an Xbox console. If you don’t own one, then you can do this at one of your friends’ places. You will also need an Xbox console to test this method. Only move to the next steps if the above ones didn’t work out for you.
If you are still facing the same issue, then follow below steps: Update Windows OS for Xbox Controller Driver Error Fix